Terms and conditions

These terms apply when you use pecan, provided by Pecan Clinical Limited, a company registered in England and Wales (company number 17541337). By creating an account or buying a membership you agree to them.

About pecan

pecan is an educational simulation service for student and graduate physiotherapists to build clinical reasoning through practice.

Not clinical advice or supervision

pecan does not replace clinical supervision, mentoring, formal training or your own professional judgement. It must not be used to make decisions about real patients. All patients are simulated and fictional.

Your responsibilities

Stay within your scope of practice and your regulator's standards (for example, the HCPC). Do not enter real patient information. Keep your login private, and do not copy, share or resell case content.

Membership and payment

Paid plans are billed monthly in advance and renew automatically each month until you cancel. Prices include any VAT shown. Practice includes 15 cases each calendar month (the free case does not count, and reopening a case you have already started that month is free). Allowances reset on the 1st of each month and unused cases do not roll over. Payments are made by debit/credit card, or by monthly bank transfer/standing order to Pecan Clinical Limited.

Cancelling

You can cancel anytime from your dashboard. Your access continues until the end of the month you have paid for. We do not refund partly used months, except where the law requires. You have a 14-day cooling-off right, which ends once you start using paid cases.

Price or plan changes

We will give you at least 30 days' notice by email before changing your price or plan.

Scores and CPD reflections

Scores, feedback and CPD reflections are for your own learning and portfolio. They are not a qualification or proof of competence.

AI-generated content

Simulated patients use AI and may occasionally be inaccurate. Please tell us if anything looks wrong.

Availability

The service may sometimes be unavailable, for example during maintenance.

Liability

Our total liability to you is limited to the fees you paid in the previous 12 months. Nothing in these terms excludes liability that cannot be excluded by law.

Ending access

We may suspend or close accounts that misuse the service or break these terms.

Law

These terms are governed by the law of England and Wales.

Contact

Questions about these terms? Contact us.